Return & Exchange Policy

1. Regarding order cancellations, our policy is as follows:

A. If your order has not been shipped, you can cancel the order for free within 24 hours after placing the order, and we will refund you as soon as possible.

B. If your order has been shipped,we do not recommend that you cancel the order, as this will cause additional trouble and losses to you and us.If you insist on canceling your order, please follow these steps:

Please email us first explaining your order number and reason for cancellation. Don't refuse payment outright as this will affect your credit history. Return steps are as follows:

a. Please sign for the goods in time after receiving the goods. Please do not refuse, otherwise the goods may be lost or delayed.

b. Please send the goods back to us intact.(Our customer service team will provide you with the return address)You will be responsible for the return shipping cost, and we will not be responsible for reimbursement.

c. After sending the goods, please inform us of the express delivery number and contact information so that we can track the status of the goods in a timely manner.

d. After we receive and inspect the goods, if the goods are not damaged, we will refund you as soon as possible. The refund amount is the order amount minus the shipping fee; if the goods are damaged, we will deduct a certain percentage based on the degree of damage. The fee is then refunded to you.(Refund fees are generally refunded within 3-5 working days)

2. Quality or Seller's Problem as below

Wrong item, missing parts, product has been broken during shipping. You can contact us to replace or return within 30 days. The above problem is free return or exchange.

That’s the Soukuerx Guarantee! We want you to be 100% satisfy with our product and service.

Note: If there is a quality problem with the product, photos or videos must be provided to prove it, otherwise Soukuerx do not support the return shipping fee, and the returned shipping fee will be borne by the buyer.

3. For the Problem as below-Buyer pay for the shipping fee

Customers make a wrong order or change mind, need to pay the shipping fee

The Shipping fee is charged by the express company, and fees due to their rates. Need to pay for from the buyer.

*Exchanges are not accepted on products that have been altered from their original state

For Exchange

*we are not accept returned freight collect.

4. Exchange Policy

If you would like to make an exchange, please contact us by filling out the request form on this page or by email (soukuerxy@outlook.com) within 30 days of receiving your package. Please include this information when emailing us: the order number, name, contact information and reason(s) of return. We will process your request ASAP.

If customer has received the order in the mail and would like to request an exchange for different style(s), size(s), or item(s), customer should inform this request of an exchange to soukuerx.com within one week after the arrival of the package according to its corresponding tracking number or the delivery confirmation number, regardless of any situation.

Exchange cannot be made for orders that are three weeks ago or more. The following restrictions apply to all exchange packages:

4.1 Shipment of the Exchange

Once we received the returned package by the customer in the qualified condition, the exchange will be processed and sent within 72 hours (three business days). We do not send out exchanged package until we received the original returned package sent by the customer or the tracking number or the delivery confirmation of the original returned package sent by the customer.

5. Return Policy

Please contact us by email within 30 days after you have received your package if you would like to make a Return. Please include this information when emailing us: the order number, name, contact information and reason(s) of return. We will process your request ASAP. If customer has received the order in the mail and would like to request a return for a refund, customer should inform this request of return to soukuerx.com within one week after the arrival of the package according to its corresponding tracking number or the delivery confirmation number, regardless of any situation.

For orders placed more than 30 days ago, we do not accept returns or refunds if there are no quality issues with the product. For detailed questions, please contact our customer service for resolution.

Customers have one week to return the item after the date when the return request has been approved by soukuerx.com. soukuerx.com will NOT accept any returns that are not approved or if the customer does not return the item on time. The following restrictions apply to all returned packages: