Warranty Policy
(Only applicable to car light products)We stand behind the quality of our products and offer a limited warranty on our products, including LED bulbs, LED light bars, headlights etc., but does not include decoders, accessories, gifts, mobile phone holders, etc. The warranty covers any defects in materials or workmanship under normal use during the warranty period.
Warranty coverage includes:
● Shipping damage
● Product quality defects
Note: All defects and submissions within the warranty period are at the sole discretion of the Soukuerx Customer Service Team and will determine whether a fair and/or reasonable resolution is provided.
Warranty does not cover
The following specific situations are not eligible for warranty:
● Damage caused by improper installation, unauthorized repair, misuse, abuse, neglect, missing parts and/or modifications.
● Accidental damage or collision.
● Damage caused by exposure to chemical contaminants and corrosive agents.
● Products lost or damaged due to natural disasters.
● Products lacking original proof of purchase.
● Products purchased "as is" have known defects such as customs clearance, factory seconds, etc.
● Stickers, and gifts such as mobile phone holders.
Warranty application steps
If there is a problem with your product during the warranty period, please follow the steps below to apply for warranty service:
Contact Soukuerx customer service via email ( soukuerxy@outlook.com ) for product issues.
Please provide the following information:
1. Screenshot of your order information
2. Pictures or videos of defective items
For orders where the product is car lights, the after-sales barcode of the product needs to be provided.
After checking and confirming the problem, we will propose a specific solution within 2-3 working days.
Thank you for choosing Soukuerx products, we will wholeheartedly provide you with quality service. If you have any questions or suggestions about our warranty policy, please feel free to contact us.
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